We urge all our customers to switch their payments to our e-Joburg service. This ensures that the City receives payment immediately, into our bank account, and our costs of collection are reduced. It also allows us to electronically reconcile your payment. The removes the risk of payment delays and reference errors resulting in service terminations.

e-Joburg (via its service provider) is a member of the Payments Association of South Africa (PASA) and has agreements or partnerships with the majority of large banks, MasterCard and Visa. You can be assured that your payments are safe and secure.

Why should I pay using e-Joburg ?

  • To ensure that there is no delay in the City receiving payment.
  • Payments made via third parties can take days to reflect on your municipal account. This delay is removed for payments made via the e-Joburg service, eliminating the risk of unwanted actions by the Municipality.
  • e-Joburg immediately issues you with a proof of payment. This payment confirmation is retained in history for future query and record retention. No need to retain paper copies of invoices and payment receipts.
  • To ensure that your service is not suspended due to incorrect referencing or delays in the City receiving notification of your payment. e-Joburg is the only service that is integrated with banks for electronic referencing and real time notification.
  • To eliminate manual entry. e-Joburg electronically controls all reference numbers ensuring no mis-allocations or lost payments. Paying via e-Joburg helps us eliminate errors which occur in the capture of reference/account numbers within the banking system or third party payment systems.
  • To help your City. This service reduces our costs, eliminates wasted time trying to reconcile payments, removes erroneous disconnections and allows us to spend more time on improving services.

Our unique and secure payment integration allows you to simply and securely instruct a payment on e-Joburg using any South African bank account, alternatively pay with any credit or debit card via our secure gateway.

Follow the steps below to add your bank account in e-Joburg:

  1. Select "Manage Profile" and then "Banking Information"
  2. Click "Add New"
  3. Select Box if the "Account does not belong to the logged in user?"
  4. Complete your Banking information and Click "Add"
  5. If the account does not belong to the logged in user, we will notify the user that their bank account provided has not been verified and in order to verify the bank account, e-Joburg will run a R25.00 payment which will be allocated against the selected Municipal Account. A pin will be provided on your bank statement which will be required to be entered to complete the account verification. Please allow for up to 48 hours for the payment/ pin to appear on your bank account.

Follow the steps below to pay your account:

  1. Select the "Account" and then "Account Manager"
  2. Select the "Account" you wish to pay and click "Pay"
  3. In the "Payment Type" drop down box, select "Instructed Debit"
  4. Select from which Bank Account you wish to pay
  5. Select your pay by date (Please note this can be a future dated payment)
  6. Click "Pay"
Brought to you by www.interfile.co.za | © 2021 All rights reserved.